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T&C

1. Vivo Life
a) “Vivo Life” is the trademark or registered trademark of Vivostore Limited.

b) The material in the Web Site is copyright to Vivo Life Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us
a) Our contact address is:
Vivo Store ltd
Queensmead Court
Bristol Road
Winscombe
BS25 1PR

You may also contact us by telephone on 0845 519 1942 or alternatively, you can email info@vivolife.co.uk

3. In General
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

4. Seller
The Seller is Vivostore Ltd (trading as “Vivo Life”), registered in England at Companies House with the company number 08874679. The Registered Office is at QUEENSMEAD COURT, BRISTOL ROAD, WINSCOMBE, ENGLAND, BS25 1PR.

5. Terms of Sale
5.1 These terms apply to goods ordered via the internet and over the phone. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
5.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
5.3 In order to contract with Vivo Nutrition you must possess a valid credit or debit card issued by a bank acceptable to us. You may also pay using PayPal.
5.4 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

6. Our Contract
6.1 When you place an order, if you enter a correct e-mail address we will send you an order acknowledgement e-mail. This is not order confirmation or order acceptance from us. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods that you ordered have been dispatched to the address you have given to us, even though we may already have debited your card (3.4 above) or sent you acknowledging emails.
6.2 Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods dispatched should be returned for full refund.
6.3 Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

7. Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

8. Pricing and Availability
8.1 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our Website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT.
8.2 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
8.3 Delivery costs will be applied at the checkout.

9. Payment
9.1 Discount Codes
– 9.1.1 Discount codes – Discount codes may from time to time be offered; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. The discount code is applicable to full price products and is not redeemable against Sale or Promotion priced items.
– 9.1.2 Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The promotional code is applicable to full price products and is not redeemable against Sale or Promotion priced items.

10.2 Gift Vouchers
– 10.2.1 Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
– 10.2.2 We cannot accept any responsibility for stolen or deleted gift vouchers.
– 10.2.3 We will despatch your gift voucher as soon as payment has been cleared. We cannot be responsible for any delays, no matter how they are caused.
– 10.2.4 If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
– 10.2.5 In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

11. Delivery
11.1 We deliver to any address in the UK as well as selected countries in Europe, North America, Oceania and Asia. The cost of delivery will be shown at the checkout.
11.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
11.3 All orders received through us are processed and, if the goods are available, dispatched within 1-2 working days of receiving the order. Therefore, depending on whether your goods are in stock at the time of the order, your goods will usually be with you in one to three working days. If you place your order and it is processed before 12am Monday to Friday, the goods will be dispatched the same day. Any orders received after 12am will be dispatched the following day. Please note that although we send goods on a next day service we are relying on couriers to perform delivery and occasionally delays happen, in this instance we cannot refund carriage charges levied. If the goods you have ordered are out of stock we will notify you by email and at this point if you do not wish to wait for your order you can cancel your order and receive a full refund.

12. Cancellation

You have the right to cancel this contract within fourteen days without stating the reason(s) why.

This cancellation time limit is 30 days:

  1. In the event of a sales contract, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the merchandise.
  2. In the event of a contract pertaining to a number of merchandise items that were ordered in a single order and that are delivered separately, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the last merchandise.
  3. In the event of a contract for the regularly scheduled delivery of merchandise during the course of a specified time period, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the first merchandise.

 

To exercise a right of cancellation, you must inform us (info@vivolife.co.uk) by means of a clearly stated declaration of your decision to cancel this contract (for example, a letter sent by surface mail or an email).

To comply with the cancellation time limit, it is sufficient if you send the notification regarding the exercise of your cancellation right before the cancellation time limit has expired.

Consequences of the cancellation

If you cancel this contract, we must pay back all payments that we have received from you, including the delivery charges (with the exception of additional charges that result if you selected a form of delivery that differs from the most economical standard delivery offered by us) promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract. We use the same payment method for this repayment as the one that you used in the original transaction, unless otherwise expressly agreed to with you; in no case will you be charged for expenses arising from this repayment. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.

You must return or transfer possession of the merchandise promptly - in any event no later than within 14 days from the day on which you informed us of the cancellation of this contract - to

Vivostore Ltd
Unit 7E,
Beckingham Business Park,
Beckingham Street,
Maldon,
Essex,
CM9 8LZ

The time limit is granted when you send back the merchandise before the time limit of 14 days has passed.

You only need to pay for any loss in the value of merchandise when this loss of value is attributable to handling of the merchandise that is not necessary to check the condition, properties, and proper operation of the merchandise.

13. Returns
– 13.1.1 You have the legal right to cancel your order within 30 days of your order.
– 13.1.2 If you wish to cancel using this right, you need to inform us in writing within 30 days starting the day we send your order. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.
– 13.1.3 In order for the items to be refunded or exchanged the goods must be received in an unused condition, and in original packaging.
– 13.1.4 The goods are your responsibility until they reach us. You will be liable to pay the cost of returning unwanted goods back to us. For your protection we recommend you use a postal service that insures you for the value of the goods you are returning.

Our returns address is:
Vivo Life
7E Beckingham Business Park
Beckingham Street
Maldon
Essex
CM9 8LZ

– 13.1.5 Where a product is faulty, damaged or miss-described we will refund the original delivery charge and the cost of posting the goods back to us via your local postal office using first class recorded delivery only.
– 13.1.6 A proof of return and any documentation including details of any taxes paid must be obtained. You must contact info@vivolife.co.uk to arrange your refund before returning your goods.
13.2 Sale of Goods Act 1979:
If any productwe supply fails due to a manufacturing defect, we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Please email us at info@vivolife.co.uk
13.3 Promotional Discounts:
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

14. General
14.1 The reproduction of colours is as accurate as the photographic and production process will allow.
14.2 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
14.3 The reductions shown in clearance sections are reductions from the original price charged on the website.

15. Privacy policy
Please visit https://www.vivolife.co.uk/pages/privacy-policy for full information on our privacy policy 

16. Card payment Security

Vivo Store Ltd commits to respecting the privacy of all its customers and to protecting any customer data from outside parties.  To this end management are committed to maintaining a secure environment in which to process cardholder information so that we can meet these promises.

Employees handling sensitive cardholder data should ensure:

  • Handle Company and cardholder information in a manner that fits with their sensitivity and classification;
  • Limit personal use of Vivostore Ltd information and telecommunication systems and ensure it doesn’t interfere with your job performance;
  • Vivostore Ltd reserves the right to monitor, access, review, audit, copy, store, or delete any electronic communications, equipment, systems and network traffic for any purpose;
  • Do not use e-mail, internet and other Company resources to engage in any action that is offensive, threatening, discriminatory, defamatory, slanderous, pornographic, obscene, harassing or illegal;
  • Do not disclose personnel information unless authorised;
  • Protect sensitive cardholder information;
  • Keep passwords and accounts secure;
  • Request approval from management prior to establishing any new software or hardware, third party connections, etc.;
  • Do not install unauthorised software or hardware, including modems and wireless access unless you have explicit management approval;
  • Always leave desks clear of sensitive cardholder data and lock computer screens when unattended;
  • Information security incidents must be reported, without delay, to the individual responsible for incident response locally – Please find out who this is.

We each have a responsibility for ensuring our company’s systems and data are protected from unauthorised access and improper use.  If you are unclear about any of the policies detailed herein you should seek advice and guidance from your line manager.

 

16.1     Network Security

A high-level network diagram of the network is maintained and reviewed on a yearly basis.  The network diagram provides a high level overview of the cardholder data environment (CDE), which at a minimum shows the connections in and out of the CDE.  Critical system components within the CDE, such as POS devices, databases, web servers, etc., and any other necessary payment components, as applicable should also be illustrated.

 

In addition, ASV should be performed and completed by a PCI SSC Approved Scanning Vendor, where applicable.  Evidence of these scans should be maintained for a period of 18 months.

 

16.2     Acceptable Use Policy 

Management’s intentions for publishing an Acceptable Use Policy are not to impose restrictions that are contrary to Vivostore Ltd established culture of openness, trust and integrity. Management is committed to protecting the employees, partners and the Company from illegal or damaging actions, either knowingly or unknowingly by individuals. Vivostore Ltd will maintain an approved list of technologies and devices and personnel with access to such devices as detailed in Appendix B.

 

  • Employees are responsible for exercising good judgment regarding the reasonableness of personal use.
  • Employees should take all necessary steps to prevent unauthorized access to confidential data which includes card holder data.
  • Keep passwords secure and do not share accounts. Authorized users are responsible for the security of their passwords and accounts.
  • All PCs, laptops and workstations should be secured with a password-protected screensaver with the automatic activation feature.
  • All POS and PIN entry devices should be appropriately protected and secured so they cannot be tampered or altered.
  • The List of Devices in Appendix B will be regularly updated when devices are modified, added or decommissioned. A stocktake of devices will be regularly performed and devices inspected to identify any potential tampering or substitution of devices.
  • Users should be trained in the ability to identify any suspicious behaviour where any tampering or substitution may be performed. Any suspicious behaviour will be reported accordingly.
  • Information contained on portable computers is especially vulnerable, special care should be exercised.
  • Postings by employees from a Company email address to newsgroups should contain a disclaimer stating that the opinions expressed are strictly their own and not necessarily those of Vivostore Ltd, unless posting is in the course of business duties.
  • Employees must use extreme caution when opening e-mail attachments received from unknown senders, which may contain viruses, e-mail bombs, or Trojan horse code.

16.3.     Protect Stored Data 

  • All sensitive cardholder data stored and handled by Vivostore Ltd and its employees must be securely protected against unauthorised use at all times. Any sensitive card data that is no longer required by Vivostore Ltd for business reasons must be discarded in a secure and irrecoverable manner.
  • If there is no specific need to see the full PAN (Permanent Account Number), it has to be masked when displayed.
  • PAN’S which are not protected as stated above should not be sent to the outside network via end user messaging technologies like chats, ICQ messenger etc.,

It is strictly prohibited to store:

  1. The contents of the payment card magnetic stripe (track data) on any media whatsoever.
  2. The CVV/CVC (the 3 or 4 digit number on the signature panel on the reverse of the payment card) on any media whatsoever.
  3. The PIN or the encrypted PIN Block under any circumstance.

16.4     Information Classification

Data and media containing data must always be labelled to indicate sensitivity level.

  • Confidential data might include information assets for which there are legal requirements for preventing disclosure or financial penalties for disclosure, or data that would cause severe damage to Vivostore Ltd if disclosed or modified. Confidential data includes cardholder data.
  • Internal Use data might include information that the data owner feels should be protected to prevent unauthorized disclosure.
  • Public data is information that may be freely disseminated.

16.5     Access to the Sensitive Cardholder Data

All Access to sensitive cardholder should be controlled and authorised. Any job functions that require access to cardholder data should be clearly defined.

  • Any display of the card holder should be restricted at a minimum to the first 6 and the last 4 digits of the cardholder data.
  • Access to sensitive cardholder information such as PAN’s, personal information and business data is restricted to employees that have a legitimate need to view such information.
  • No other employees should have access to this confidential data unless they have a genuine business need.
  • If cardholder data is shared with a Service Provider (3rd party) then a list of such Service Providers will be maintained as detailed in Appendix C.
  • Vivo store Ltd will ensure a written agreement that includes an acknowledgement is in place that the Service Provider will be responsible for the for the cardholder data that the Service Provider possess.
  • Vivo store Ltd will ensure that a there is an established process, including proper due diligence is in place, before engaging with a Service provider.
  • The Company will have a process in place to monitor the PCI DSS compliance status of the Service provider.

16.6. Cookies

This site uses cookies for a better customer experience. By continuing to use this site you agree to our use of cookies in accordance with our privacy policy.

17. Entire Agreement
17.1 The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Vivostore Ltd.

Subscription terms & conditions

Your Subscription will remain active to your chosen delivery schedule until you choose to cancel.

We may, at our sole discretion, terminate your Subscription at any time. If we do so, you will only be charged for previous orders that have already been shipped to you.

If your product is unavailable at expected time of shipment, you authorise us to fulfil your order when your product is back in stock.

Subscription benefits are only available to products displaying the Subscription offer message. Your participation to the Subscription service is personal to you, and you may not transfer your Subscription or any of the benefits to a third party without authorisation.

All returns under the Subscription programme are subject to our returns policy.

Payment for Subscription will be billed to the credit card or PayPal account used to create your subscription, or as otherwise directed by you. If we are unable to take payment, you authorise us to cancel your subscription without prior notice.

Vivostore LTD reserves the right to change the Subscription benefits at any time in its sole discretion. All changes will apply to future orders, including current subscriptions.

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