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PRIVACY POLICY

1 We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

2 When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).

3 You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

4 For your security we do not store financial information such as your credit or debit
card details. You will be required to input your card details each time you make a payment using our Website. We do not store credit card details nor do we share customer details with any 3rd parties.

5 We use your information only for the following purposes:
– Processing your orders;
– For statistical purposes to improve this Website and its services to you;
– To serve website content and advertisements to you;
– To administer this website;
– If you consent, to notify you of products or special offers that may be of interest to you.

6 As a user of our Internet site, you have the right to request that we inform you of data that is stored with regard to your identity or your pseudonym. Upon your request, the information may also be provided electronically..

7. Privacy policy for using Facebook plug-ins

Plug-ins of the social network Facebook, are integrated into our pages. You can recognise them by means of the Facebook logo or the "Like button" on our page. You can find an overview of possible Facebook plug-ins at the following link: http://developers.facebook.com/docs/plugins/. Based on these Facebook plug-ins (Like button), a direct connection is established between your browser and the Facebook server, if you visit our pages. As a result of your visit, Facebook receives information indicating that you visited our pages with your IP address. If you click the Facebook “Like button” on our pages while you are simultaneously logged into your Facebook account, the contents of our pages will be linked to your Facebook profile. As a result, Facebook can assign your visit to our page to your user account. We, as a service provider, wish to remind you that as a webpage provider we do not receive information on the contents of the data that are communicated, nor on their use by Facebook. Therefore, for additional information regarding the Facebook data policy statement, refer to the following link: https://en-gb.facebook.com/full_data_use_policy. If you do not want to have Facebook link your visit to our webpage to your Facebook user account, we suggest that you log out of your Facebook user account when you visit our website. You can prevent the Facebook plug-ins from loading in the first place by installing add-ons for your browser.

8. Privacy policy for using Google analytics 

Our websites also utilise functions of the Google Anylytics. These functions are offered by Google. 

Google collect information in the following ways:

  • Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you watch a video on YouTube, visit a website that uses our advertising services or view and interact with our ads and content. This information includes:

    • Device information

      We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Google may associate your device identifiers or phone number with your Google Account.

    • Log information

      When you use our services or view content provided by Google, we automatically collect and store certain information in server logs. This includes:

      • details of how you used our service, such as your search queries.

      • telephony log information, such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.

      • Internet protocol address.

      • device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

      • cookies that may uniquely identify your browser or your Google Account.

    • Location information

      When you use Google services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points and mobile towers.

    • Unique application numbers

      Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Google when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

    • Local storage

      We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

    • Cookies and similar technologies

      We and our partners use various technologies to collect and store information when you visit a Google service, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as advertising services or Google features that may appear on other sites. Our Google Analytics product helps businesses and site owners analyse the traffic to their websites and apps. When used in conjunction with our advertising services, such as those using the DoubleClick cookie, Google Analytics information is linked, by the Google Analytics customer or by Google, using Google technology, with information about visits to multiple sites.

9. Privacy policy for using Hotjar

Our websites also utilise functions of the Hotjar service. These functions are offered by Hotjar Ltd. HotJar automatically record information which is created upon using Hotjar. Data includes:

  • referring domain;

  • pages visited;

  • geographic location (country only);

  • preferred language used to display the webpage;

  • date and time when website pages were accessed;

For more information with regards to Hotjar privacy policy visit https://www.hotjar.com/privacy

10. Privacy policy for using Twitter

Our websites also utilise functions of the Twitter service. These functions are offered by Twitter Inc. When Twitter and the “Re-Tweet" function are used, the websites that you visit are linked to your Twitter account and made known to other users. Data are also sent to Twitter in this data forwarding function. Logging out of Twitter prevents the data from being sent directly to your Twitter account. We, as a service provider, wish to remind you that as a webpage provider we do not receive information on the contents of the data that are communicated, nor on their use by Twitter. Therefore, for additional information regarding the Twitter privacy policy statement, refer to the following link: http://twitter.com/privacy. If you want to change your data protection settings on Twitter, you can do this at the link: http://twitter.com/account/settings. If you do not want to have Twitter link the data collected during the visit to our webpage directly to your Twitter user account, we suggest that you log out of your Twitter user account before you visit our website. You can also prevent the Twitter plug-in from loading in the first place by using add-ons for your browser, 

 

7 When you create a shopping account while ordering online you will be given the option to receive information from Vivo Life by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail us at info@vivolife.co.uk.


8 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

 

11. Contact and further information

If you have any questions regarding the collection, processing, or use of your personal data, regarding the disclosure, correction, blocking, or deletion of data, and regarding the retraction of any consents that have been given, please contact:

Vivo Life
Queensmead Court
Bristol Road
Winscombe
BS25 1PR
info@vivolife.co.uk

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