FREE delivery on orders over £50
Orders under £50 delivery cost £2.99.
All standard orders are dispatched via Royal Mail 1st class delivery (1 - 2 working days).
Heavier and large orders will be dispatched using UPS next day delivery.
All orders received before 2.00pm Monday to Friday will be dispatched on the same day :)
We deliver to almost all of Europe along with USA, Australia, Canada, UAE and Hong Kong. Please continue to the checkout page for an accurate shipping cost.
- Orders received before 2.00pm Monday to Friday will be dispatched same day, order received after this time will be dispatched the next working day. Where there is a delay in the supply of goods we will advise you as soon as practically possible.
- Orders will be sent to the delivery address that you submitted at checkout. We cannot be held responsible if that delivery address is incorrect.
- Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
What if I’m not home?
You can enter comments for the delivery driver during checkout with instructions of where to leave your delivery. To guarantee delivery we recommend someone is at home on the day you select for delivery.
When no one is available to accept your delivery a card will be left letting you know that Royal Mail tried to deliver it. An attempt will then automatically be made to deliver it to you on the next working day.
On the card will be instructions on the other options available to collect your parcel, including redelivering at a different time and date, redelivering to a different address, and collecting from your local post office.
Whilst we try very hard to deliver our item to you in perfect condition, in the event that it does arrive damaged we will replace it for you, free of charge.
To report a damaged product please call 0845 519 1942 or email us at firstname.lastname@example.org.
If you decide you do not want any item in your order then you can return it to us within 30 days provided that it is un-open and in the same condition in which it arrived. We will issue you a full refund for the item or an exchange. (Please note that you will be responsible for the cost of returning the item if it is not faulty).
If you receive any items that are damaged or faulty then we will issue a replacement product free of charge.
To return a product please call 0845 5191 942 or email email@example.com.